Full Level

6 Contact Hours. Instructional Videos, Quiz and an Assignment.

$59.99

What Every Phlebotomist Should Know: Identifying Errors Throughout the Patient Journey

6.0 Contact Hours ($59.99): This course examines the journey of a laboratory order, from the physician’s request to the final report, focusing on the key process steps in the pre-analytic, analytic, and post-analytic phases. By analyzing the complete workflow, we will identify where errors are most likely to occur in diagnostic testing.

$59.99

The Role of a Phlebotomist: Understanding Quality and Patient Safety

6.0 Contact Hours ($59.99): In this course, you will learn the importance of patient safety in healthcare as it relates to the role of the phlebotomist. You will understand your role associated with avoiding errors and risks factors in your daily work. We will learn the history of regulatory oversight and the agency's role to protect patient outcomes. We discuss the difference between quality assurance, quality control and the importance of a quality structure to ensure patient safety.  

$59.99

CAPA-Laboratory Non-Conformance

6.0 Contact Hours ($59.99): This course teaches learners to identify and address process-related non-conformances through structured investigation. Using Lean tools, participants will analyze root causes, document findings, and implement corrective and preventive actions (CAPA) to ensure long-term quality and compliance.

$59.99
Lean culture 101

Lean Culture 101: Laying the Foundation for a Lean Transformation

6.0 Contact hours ($59.99): This is a course about creating the foundation for an enterprise-wide Lean transformation  Lean is a way of thinking and that way of thinking must be broadly aligned across the entire organization.  Thus, starting your Lean transformation without considering your own corporate culture is the best way to ensure that any successes are eventually lost.

$59.99

Full-Level: Developing a Quality Management System

6.0 Contact hours ($59.99):
This course takes a proactive approach to building or modifying a regulatory Quality Management System (QMS) that aligns with CLIA, complies with FDA regulations, and accelerates Laboratory Developed Test (LDT) development. Learners will explore LDT history, FDA oversight, and the VALID Act of 2020 while identifying compliance strategies. Through crosswalk analysis, participants will compare QMS standards with regulations, address gaps, and create a framework that ensures compliance and efficient test development.

$59.99

A3 101: Problem Solving in Healthcare

6.0 Contact hours ($59.99): A3 Problem Solving is an 8-step, team-driven approach to identifying root causes and implementing solutions. This course will guide you through the process of documenting the Current and Desired States on a single sheet, fostering continuous improvement and long-term problem-solving.

$59.99

Full-Level: Lean Management: Creating a Lean Structure in the Laboratory

6.0 Contact hours ($59.99): This course covers Lean Management principles and tools to drive continuous improvement in laboratory settings. It teaches how to apply Lean methodologies to eliminate waste, optimize processes, and ensure value-added activities remain. Participants will gain insights from historical leaders in operational excellence and learn essential Lean skills through video lessons. Ideal for laboratory managers, technicians, and staff, this course equips learners with the tools to implement Lean practices and enhance operational efficiency.

$59.99

Full-Level: Introduction to Lean: Tools and Concepts Specific to Laboratories

6.0 Contact hours ($59.99): This course explores Lean principles, methods, and tools specifically adapted for laboratory workflows. Participants will learn to identify and eliminate the eight forms of waste—non-value-added activities that impact efficiency. Using Lean concepts, we will examine strategies to design, refine, or eliminate processes at their root cause. By streamlining workflows, removing bottlenecks, and addressing inefficiencies, learners will gain the skills needed to optimize operations and enhance overall efficiency in the laboratory environment.

$59.99

Full-Level: Adapting Toyota Principles to Laboratory Workflow

6.0 Contact hours. ($59.99): This course explores Lean tools and work rules based on the Toyota Production System. We will review key principles from The Toyota Way, focusing on eight essential operational strategies. Participants will apply these principles within a continuous improvement framework, optimizing laboratory workflows by identifying inefficiencies, streamlining operations, and fostering a culture of quality and efficiency.

$59.99
Value Stream Mapping 101 for Healthcare

Full-Level Value Stream Mapping 101: Healthcare Process Redesign

6.0 Contact hours ($59.99): In this course, you will learn to use the Value Stream Map as a tool for seeing waste and removing barriers to the efficient flow of people, materials and information.

$59.99

Full-Level: Value Stream Mapping: Design Waste-Free Laboratory Processes

6.0 Contact hours ($59.99): Value Stream Mapping (VSM) is a key Lean tool that visually represents the flow of materials and information needed to deliver a product or service to a customer. By using VSM, organizations can pinpoint inefficiencies, bottlenecks, and waste within a process, leading to enhanced operational performance and improved customer satisfaction.

$59.99

Full-Level: Observation: Go, See, and Ask “Why?”

6.0 Contact hours ($59.99): In this course, you will learn the "go and see" approach to observing laboratory processes to identify value-added activities and eliminate wasteful or defective steps. We will explore different types of waste, such as defects, delays, overproduction, and excess inventory, and teach you how to track a unit of work—such as a specimen, patient, or file—through its journey in the process. Once the workflow and defects are mapped, we will apply the 4 Rules of Work Design to redesign the process, transforming waste into value-added steps. By using the scientific method of problem-solving, you will optimize laboratory workflows, enhance efficiency, and improve overall performance.

$79.99

Full-Level: From Data To Value

8.0 Contact hours ($79.99): In this course, you will learn how labs can use data to demonstrate their value in the healthcare continuum and contribute to reducing the total cost of care.

$59.99

Full-Level: Executing a Rapid Kaizen Event

6.0 Contact hours ($59.99): Kaizen events are planned, prepared and conducted in alignment with the strategy, goals and objectives of the organization“Kaizen” is derived from the Japanese words “Kai” (change) and “Zen” (for the better), referring to the practice of making continuous, small improvements. A Kaizen Event is a focused, rapid improvement methodology aimed at driving productive change by enhancing a process or group of processes using Lean tools. These events are planned and executed in alignment with the organization’s strategy, goals, and objectives. The activities involved in a Kaizen Event are detailed in a project charter, which serves as a contract to guide the team’s actions and approach to change. Kaizen Events take place within a defined timeframe and involve knowledgeable, trained individuals working in an environment that encourages innovation and creativity. In this course, we will explore the steps required to create a productive continuous improvement environment using a structured Kaizen approach.

$59.99

Full-Level: A3: Problem Solving in the Laboratory

6.0 Contact hours ($59.99): A3 Problem Solving is a structured, team-based approach that uses data and process analysis to identify root causes and implement effective solutions in the lab. The method is documented on a single large sheet of paper, divided into eight sections—four outlining the Current State and four defining the Future or Desired State. In this self-paced course, you will learn how to execute each section to drive lasting problem resolution. Interactive workshops will also be available, providing opportunities to ask questions and learn from fellow lab participants. At the end of this course, you will be able to formulate an A3, organizing all eight elements into a clear, structured diagram for your lab. You will also integrate key problem-solving tools, including process flow diagrams, the Five Whys, fishbone diagrams, and the Plan-Do-Check-Act (PDCA) cycle, to conduct a thorough A3 problem analysis.

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$59.99

What Every Phlebotomist Should Know: Identifying Errors Throughout the Patient Journey

6.0 Contact Hours ($59.99): This course examines the journey of a laboratory order, from the physician’s request to the final report, focusing on the key process steps in the pre-analytic, analytic, and post-analytic phases. By analyzing the complete workflow, we will identify where errors are most likely to occur in diagnostic testing.

$59.99

The Role of a Phlebotomist: Understanding Quality and Patient Safety

6.0 Contact Hours ($59.99): In this course, you will learn the importance of patient safety in healthcare as it relates to the role of the phlebotomist. You will understand your role associated with avoiding errors and risks factors in your daily work. We will learn the history of regulatory oversight and the agency's role to protect patient outcomes. We discuss the difference between quality assurance, quality control and the importance of a quality structure to ensure patient safety.  

$59.99

CAPA-Laboratory Non-Conformance

6.0 Contact Hours ($59.99): This course teaches learners to identify and address process-related non-conformances through structured investigation. Using Lean tools, participants will analyze root causes, document findings, and implement corrective and preventive actions (CAPA) to ensure long-term quality and compliance.

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