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TIP #4: DOCUMENTING A FEW STEPS OF THE PROCESS
Zoom Event Series https://us02web.zoom.us/j/2520605637?pwd=rd0xMLcuGFOZnbOEjhYFyzUHdAHpu7.1In Tip 4 of the Firefighting Series, we create a high-level process flow consisting of 5 steps from a call center to note how our original issue, missing information, actually happened. The process begins with a call from the customer and ends with the customer receiving the service. By studying this process flow we identify […]