What Every Phlebotomist Should Know: Identifying Errors Throughout the Patient Journey
Description
Welcome to What Every Phlebotomist Should Know
6.0 Contact hours ($59.99)
Course Description
To understand how diagnostic testing errors occur, this course examines the journey of a laboratory order from the physician’s request to the final report. We will explore the key process steps and activities involved in the three primary phases of testing: pre-analytic, analytic, and post-analytic. By following the complete workflow—from the initial order to the final report—we will analyze each phase to identify where errors are most likely to occur within the diagnostic testing process.
This Course Includes:
- Engaging Instructional Videos – Gain in-depth knowledge through visual learning
- 10-Question Quiz – Test your understanding of key concepts
- Challenge Question – Identify errors throughout the testing process
- Course Assignment – Apply your newly acquired skills in a practical exercise
Who Should Take This Course?
This course is ideal for phlebotomists, laboratory technicians, and students looking to enhance their knowledge of diagnostic testing processes and error prevention.
Course Agenda
- Module 1: Understanding the Journey of an Analytic Test Order
- Module 2: The Pre-Analytical Phase
- Module 3: The Analytical Phase
- Module 4: The Post-Analytical Phase
- Module 5: Course Assignment
Learning Objectives
By the end of this course, learners will be able to:
- Describe the pre-analytical, analytical, and post-analytical phases of a laboratory order.
- Identify the stages where errors are most likely to occur in the laboratory testing process.
- Analyze common types of errors within each phase and their potential impact on diagnostic accuracy.
Photo credit: Image by Erika R. from Pixabay and www. phlebotomyusa.com
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This course provides a comprehensive overview of the daily responsibilities and real-world experiences of a travel phlebotomist. Learners will explore the full scope of the role—from planning daily routes and adapting to diverse work environments to performing venipuncture in non-clinical settings and ensuring safe specimen transport. Emphasis is placed on patient interaction, independent practice, safety awareness, and professionalism. By the end of the course, students will be equipped with the practical knowledge and critical thinking skills needed to succeed in a mobile phlebotomy role.
Course Agenda: This Program Includes
✔ 6 Course Modules
Module 1: A Day in the Life
Module 2: Work Environment & Adaptability
Module 3: Patient Interaction & Communication
Module 4: Indépendance & Professional Responsibility
Module 5: Technical Skills in Mobil practice
Module 6: Travel Safety, and Field Changes
M
✔ Assignment –
Who Should Take This Course?
Learning Objectives
At the end of this course, you will be able to:
✔ Explain Lean principles, methodologies, and tools as they apply to clinical, administrative, and diagnostic healthcare workflows
✔ Apply Lean thinking to design a targeted improvement strategy within your healthcare or laboratory setting
✔ Plan and lead a 5S event, including preparation, implementation, and ongoing sustainment in a clinical environment
✔ Conduct a “Go and See” (Gemba) observation to uncover inefficiencies and identify opportunities for improving patient care and workflow
✔ Analyze waste and variation using a current-state value stream map to improve flow and reduce delays
✔ Apply the A3 problem-solving approach, understanding its structure and use in healthcare decision-making
✔ Plan and facilitate a Kaizen event, including defining objectives, engaging teams, and achieving measurable outcomes
This course equips you with practical Lean tools and techniques to drive continuous improvement, enhance efficiency, and improve patient outcomes across healthcare settings.
