Full-Level: A3: Problem Solving in the Laboratory
Description
6.0 Contact hours ($59.99)
Welcome to A3 Problem Solving for the Diagnostic Medical Laboratory!
Description
A3 Problem Solving is a structured, team-based approach that uses data and process analysis to identify root causes and implement effective solutions in the lab. The method is documented on a single large sheet of paper, divided into eight sections—four outlining the Current State and four defining the Future or Desired State.
In this self-paced course, you will learn how to execute each section to drive lasting problem resolution. Interactive workshops will also be available, providing opportunities to ask questions and learn from fellow lab participants.
By the end of this course, you will be able to formulate an A3, organizing all eight elements into a clear, structured diagram for your lab. You will also integrate key problem-solving tools, including process flow diagrams, the Five Whys, fishbone diagrams, and the Plan-Do-Check-Act (PDCA) cycle, to conduct a thorough A3 problem analysis.
Who Should Take this Course?
This course is designed to provide laboratory managers, administrators, technicians, and all employees involved in a Lean initiative with the necessary skills to complete an A3 Problem Solving tool.
This Course Includes:
- Seven short video lecture presentations: each 7-12 minutes in length
- A Quiz with 10 Questions
- One reflection point (requires critical thinking)
- A case study article review to analyze:
– Which A3 sections were explained/utilized? Type of before and after data strategies used by authors?
– Which problem solving tools were best used to get to the root causes?
– How could the authors have improved the A3?
Learning Objectives
At the completion of this course the learner will be able to:
- Follow A 3 background/logic
- Evaluate/interpret each A 3 Element
- Formulate an A 3, – organize each element of an A 3 diagram for your lab
- Integrate : process flow diagrams, five why problem solving, fishbone diagrams, and Plan Do Check Act (PDCA cycles) for your A 3 problem analysis
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This course provides a comprehensive overview of the daily responsibilities and real-world experiences of a travel phlebotomist. Learners will explore the full scope of the role—from planning daily routes and adapting to diverse work environments to performing venipuncture in non-clinical settings and ensuring safe specimen transport. Emphasis is placed on patient interaction, independent practice, safety awareness, and professionalism. By the end of the course, students will be equipped with the practical knowledge and critical thinking skills needed to succeed in a mobile phlebotomy role.
Course Agenda: This Program Includes
✔ 6 Course Modules
Module 1: A Day in the Life
Module 2: Work Environment & Adaptability
Module 3: Patient Interaction & Communication
Module 4: Indépendance & Professional Responsibility
Module 5: Technical Skills in Mobil practice
Module 6: Travel Safety, and Field Changes
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✔ Assignment –
Who Should Take This Course?
Learning Objectives
At the end of this course, you will be able to:
✔ Explain Lean principles, methodologies, and tools as they apply to clinical, administrative, and diagnostic healthcare workflows
✔ Apply Lean thinking to design a targeted improvement strategy within your healthcare or laboratory setting
✔ Plan and lead a 5S event, including preparation, implementation, and ongoing sustainment in a clinical environment
✔ Conduct a “Go and See” (Gemba) observation to uncover inefficiencies and identify opportunities for improving patient care and workflow
✔ Analyze waste and variation using a current-state value stream map to improve flow and reduce delays
✔ Apply the A3 problem-solving approach, understanding its structure and use in healthcare decision-making
✔ Plan and facilitate a Kaizen event, including defining objectives, engaging teams, and achieving measurable outcomes
This course equips you with practical Lean tools and techniques to drive continuous improvement, enhance efficiency, and improve patient outcomes across healthcare settings.
