TIP #3: OBSERVING THE PROCESS

In Tip 3 of the Firefighting Series, we describe the process of observation in the workplace. We go to the place where the work is occurring to see for ourselves what is happening. We follow the process from start to finish and document any activities that may have contributed to our original issue. Waste, inefficiency, and defects are noted, complied, and shared within the team. We identify common problems and create a list for use in the next phase of the series.

Observation Organizer Firefighting Tip 3

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