Meet the Instructors
A dedicated team helping to advance your understanding through lab-related courses.
Rita D’Angelo is a globally renowned expert in process improvement and lean production systems. With over a decade of experience, Dr. D’Angelo has trained and certified thousands of healthcare professionals in lean management, enhancing the efficiency of healthcare facilities across the United States and Europe. Rita serves as a six-sigma instructor at Villanova University’s School of Professional Studies.
She served as quality manager for the American Red Cross and is well versed in FDA requirements for biologics. As a co-founder of the Henry Ford Production System, Dr. D’Angelo played a pivotal role in designing and implementing groundbreaking operational efficiencies at the Henry Ford Health System. She led the team responsible for securing America’s first ISO 15189 accreditation for an integrated laboratory system. She continues to assist organizations across the U.S. and internationally implement Lean Management and ISO 15189 quality and competence in medical laboratories.
She holds a Ph.D. in Industrial and Systems Engineering, a master’s degree in health administration, an ASQ Six Sigma Black Belt, Quality engineer and certifications from Toyota Production System Support (TSSC) in Lean production.She has authored several publications and has presented and taught various laboratory quality topics for professional associations and conferences.
Bonnie Messinger worked at ARUP Laboratories, Inc. for 37 years—from its inception in 1984 to her retirement in 2018. Ms. Messinger has broad experience in the laboratory including processing, hematology, urinalysis, and cytology. She supervised the ARUP Specimen Processing area for 5 years before moving into Quality Management in 1990 as the Quality Assurance Coordinator. Starting in 2003 she served as Quality Manager for 8 years then moved into Improvement Engineering as Process Improvement Manager until 2018. During her time at ARUP, Ms. Messinger was responsible for ARUP’s process improvement functions—developing new and existing improvement systems and methods, training and facilitating over 100 improvement teams, and overseeing the training of the organizational workforce on the tools and techniques of process improvement. She helped develop key enterprise-wide quality indicators for ARUP and serves on the CLSI Document Development Committee on Quality Indicators. Ms. Messinger is a member of the National Association for Healthcare Quality and holds their Certificate for Professionals in Healthcare Quality. She is a Six Sigma Black Belt and is certified by the American Association for Quality as a Manager of Quality/Organizational Excellence. She has authored several publications and delivered multiple lectures on laboratory quality for professional associations and conferences
Bill spent over 15 years in various Quality Functions while at General Motors. He has experience using all Quality Tools (DFSS, PFMEA, Red X, Lean, etc.) He was Quality Director of the Janesville assembly plant which won several J.D. Power awards including best “Fullsize Utility.” Bill also led ISO Certification while at Janesville. Bill was the Program Quality Manager for the Fullsize Van Program where he developed and implemented the Quality plan and led a group of engineers. He also was the Platform Quality Manager for Fullsize Trucks and held positions in Supplier Quality and Reliability Engineering. In addition, Bill has significant experience as a Program Manager leading cross functional Program Teams at General Motors. Responsibilities included: Quality, Profitability, Market Share, and on-time launches. Programs led include: several Fullsize Trucks (including the Avalanche, Motor Trend Truck of the Year) and the Chevrolet Volt. Bill has detailed experience with electric vehicles and advanced technologies. He also has led material cost reduction efforts on two major programs. Bill has been on Five (5) GM Chairman’s “Best of the Best” teams. In addition, the Avalanche has consistently been a Consumer Report Recommended Buy. Bill has also been a volunteer at the Henry Ford Health System in the Pathology Quality Department for ten years. He led the gap analysis for ISO Lab accreditation (ISO 15189). He has led presentations for many Henry Ford Health System Lean Implementation seminars given to medical professionals from around the world. He has also led A3 problem solving and Kanban training and implementation in other departments at Henry Ford Health System. More recently, Bill has worked with several other Health Systems training and implementing Lean Processes in Pathology. This included: 5S, value stream mapping and A3s. Bill holds a Masters in Management degree from Northwestern’s J. L. Kellogg Graduate School of Business. He also earned a Bachelor of Science Degree in Mechanical Engineering from Wayne State University. Bill is a Certified Quality Engineer. He trained at the Toyota/GM joint plant learning the Toyota Production system (Lean manufacturing).