TIP #2-UNDERSTANDING THE REAL ISSUES

In our first session within the series, What is going on here? we reviewed the list of team member frustrations and chose one. We will now brainstorm that issue with our team to determine the causes. The tool we will use is called a Fishbone or Ishikawa. The goal of the fishbone is to understand every contributing factor to our issue and reasons for occurrence by using the 5 Why’s to drill down to the root cause. (There may be 3 or 4 whys to get to the root cause). In this fishbone we listed the typical categories such as ,management, man, method, environment, machine and material. However, you can list any category that fits your purpose. To get started we listed the issue. For learning purposes, we will use missing information as our issue. Now lets begin with the category – management. Are there any contributing factors from management that may be problematic in this process. Yes, management doesn’t hold employees accountable for defective work that is passed off. Now lets ask the 5 Why’s. Why doesn’t management hold employees accountable? Because they don’t see what is happening, Why doesn’t management see what’s happening? Because they don’t walk through. Why don’t they walk through? Because there is a team lead in that area but, the team lead is called away most of the day. Now we can see the contributing factor number 1. The employees work includes missing information because no one observes or corrects their work. To learn more about why these issues happen, go through each category until the fishbone is complete. You have a good understanding about why these occurrences happen. This concludes tip number 2. Join us for Tip number 3. We will go to the place where the work is happening and learn more. See you there!

Fishbone Firefighting Tip 2

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