TIP #5 & 6: WE CAN DESIGN A MORE EFFICIENT PROCESS & IT WORKS!

In Tip # 5- we discuss designing a more efficient process. We learned that the outcome of our issue, missing information, resulted in daily firefighting that included lack of management support, rework, waiting, customer dissatisfaction and the list goes on. We noted opportunities or defects that occur within our 5-step flow and chose step # 2 to start the improvement process.Process Flow- Firefighting Tips 4 5 6 The order is entered into the system and data fields missing from the order form is our corresponding defect. The opportunity here is to redesign the electronic form to improve all submissions. Once we redesigned the form, we saw significant improvements. – 50% reduction in turnaround time. We eliminated the flagging missing data, missing fields on the form and the orders are no longer being flagged or placed on hold. Results: Happy Team!

Tip # 6-In this final firefighting tip, we discuss continuing with the improvement process. We revisit the original process map, choose another kaizen burst, brainstorm with our team and work to eliminate this issue from reoccurring. Once again, we will follow the identical method and work to eliminate the remaining issue of management not present in the work area. We’ve learned a simple method to improve healthcare processes and reduce the frustration and firefighting within our daily work. Lastly, we learn to celebrate our hard work and success!

Process Flow- Firefighting Tips 4 5 6

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