Full-Level: Observation: Go, See and Ask “Why?”

6.0 Contact hours: Observation in the laboratory is a scheduled, planned event that will allow the team to “go and see” or go to the place where the work is happening and ask why? Through actual observation, the team will learn how wasteful defective processes originate and will understand how to perform the steps of process redesign through Lean methodologies. For a full description and to learn more: https://laboratorylearningsolutions.com/courses/observation-101-introduction-for-the-diagnostic-medical-laboratory-go-and-see-and-ask-why/