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What Every Phlebotomist Should Know: Identifying Errors Throughout the Patient Journey
6.0 Contact Hours ($59.99): This course examines the journey of a laboratory order, from the physician’s request to the final report, focusing on the key process steps in the pre-analytic, analytic, and post-analytic phases. By analyzing the complete workflow, we will identify where errors are most likely to occur in diagnostic testing.
The Role of a Phlebotomist: Understanding Quality and Patient Safety
6.0 Contact Hours ($59.99): In this course, you will learn the importance of patient safety in healthcare as it relates to the role of the phlebotomist. You will understand your role associated with avoiding errors and risks factors in your daily work. We will learn the history of regulatory oversight and the agency's role to protect patient outcomes. We discuss the difference between quality assurance, quality control and the importance of a quality structure to ensure patient safety.
CAPA-Laboratory Non-Conformance
6.0 Contact Hours ($59.99): This course teaches learners to identify and address process-related non-conformances through structured investigation. Using Lean tools, participants will analyze root causes, document findings, and implement corrective and preventive actions (CAPA) to ensure long-term quality and compliance.
