Expert training for healthcare, with emphasis on the diagnostic laboratory.

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William Michael Krzisnik


Bill spent over 15 years in various Quality Functions while at General Motors. He has experience using all Quality Tools (DFSS, PFMEA, Red X, Lean, etc.) He was Quality Director of the Janesville assembly plant which won several J.D. Power awards including best “Fullsize Utility.” Bill also led ISO Certification while at Janesville. Bill was the Program Quality Manager for the Fullsize Van Program where he developed and implemented the Quality plan and led a group of engineers. He also was the Platform Quality Manager for Fullsize Trucks and held positions in Supplier Quality and Reliability Engineering. In addition, Bill has significant experience as a Program Manager leading cross functional Program Teams at General Motors. Responsibilities included: Quality, Profitability, Market Share, and on-time launches. Programs led include: several Fullsize Trucks (including the Avalanche, Motor Trend Truck of the Year) and the Chevrolet Volt. Bill has detailed experience with electric vehicles and advanced technologies. He also has led material cost reduction efforts on two major programs. Bill has been on Five (5) GM Chairman’s “Best of the Best” teams. In addition, the Avalanche has consistently been a Consumer Report Recommended Buy. Bill has also been a volunteer at the Henry Ford Health System in the Pathology Quality Department for ten years. He led the gap analysis for ISO Lab accreditation (ISO 15189). He has led presentations for many Henry Ford Health System Lean Implementation seminars given to medical professionals from around the world. He has also led A3 problem solving and Kanban training and implementation in other departments at Henry Ford Health System. More recently, Bill has worked with several other Health Systems training and implementing Lean Processes in Pathology. This included: 5S, value stream mapping and A3s. Bill holds a Masters in Management degree from Northwestern’s J. L. Kellogg Graduate School of Business. He also earned a Bachelor of Science Degree in Mechanical Engineering from Wayne State University. Bill is a Certified Quality Engineer. He trained at the Toyota/GM joint plant learning the Toyota Production system (Lean manufacturing). Part of this training included assembly experience demonstrating the value of standardized work

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