The Role of a Phlebotomist: Understanding Quality and Patient Safety

Welcome to Understanding Quality and Patient Safety

6.0 Contact hours ($59.99)

Course Description

In this course, you will explore the critical role of patient safety in healthcare, with a focus on the phlebotomist’s responsibilities. You will learn how to identify and avoid errors and risk factors in your daily tasks. The course will also cover the history of regulatory oversight and the role of agencies in safeguarding patient outcomes. Additionally, we will differentiate between quality assurance and quality control, highlighting the importance of a structured quality framework to maintain patient safety.

This Course Includes:

• Instructional Videos – Multiple videos to enhance your learning experience
• Quiz – A 10-question assessment to test your understanding of the material
• Challenge Question – Tackle a real-world phlebotomy issue
• Course Assignment – Apply your newly acquired skills through a practical exercise

Who Should Take this Course?

This course is intended for phlebotomists, laboratory technicians, and students who want to enhance their understanding of patient safety and quality in healthcare settings.

Course Agenda

• Module 1: Historical Practices in Phlebotomy
• Module 2: Introduction to Patient Safety
• Module 3: Errors Affecting Patient Safety
• Module 4: Patient and Phlebotomist Risk Factors
• Modules 5 & 6: Quality Assurance and Quality Control

Learning Objectives

By the end of this course, learners will be able to:

• Identify key patient safety concerns
• Recognize errors and unsafe practices that impact patient safety in the workplace
• Differentiate between quality assurance and quality control
• Summarize patient and phlebotomist-related risk factors

• Photo credit: Freepik (stefamerpik)