The Role of a Phlebotomist: Understanding Quality and Patient Safety
Price: $1295.00
37.0 Contact Hours. Online/work at your own pace
Welcome to the Lean Practitioner Program
Description
Welcome to Understanding Quality and Patient Safety
6.0 Contact hours ($59.99)
Course Description
In this course, you will explore the critical role of patient safety in healthcare, with a focus on the phlebotomist’s responsibilities. You will learn how to identify and avoid errors and risk factors in your daily tasks. The course will also cover the history of regulatory oversight and the role of agencies in safeguarding patient outcomes. Additionally, we will differentiate between quality assurance and quality control, highlighting the importance of a structured quality framework to maintain patient safety.
This Course Includes:
- Instructional Videos – Multiple videos to enhance your learning experience
- Quiz – A 10-question assessment to test your understanding of the material
- Challenge Question – Tackle a real-world phlebotomy issue
- Course Assignment – Apply your newly acquired skills through a practical exercise
Who Should Take this Course?
This course is intended for phlebotomists, laboratory technicians, and students who want to enhance their understanding of patient safety and quality in healthcare settings.
Course Agenda
- Module 1: Historical Practices in Phlebotomy
- Module 2: Introduction to Patient Safety
- Module 3: Errors Affecting Patient Safety
- Module 4: Patient and Phlebotomist Risk Factors
- Modules 5 & 6: Quality Assurance and Quality Control
Learning Objectives
By the end of this course, learners will be able to:
- Identify key patient safety concerns
- Recognize errors and unsafe practices that impact patient safety in the workplace
- Differentiate between quality assurance and quality control
- Summarize patient and phlebotomist-related risk factors
- Photo credit: Freepik (stefamerpik)
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This online certificate program is designed to equip healthcare professionals with the knowledge and skills required to serve as a Lean Practitioner across clinical and healthcare environments. Through interactive learning modules, real-world healthcare case studies, and hands-on assignments, participants will develop a strong foundation in Lean principles, methods, and tools inspired by the Toyota Production System—a globally recognized framework for improving efficiency, quality, and patient-centered care.
This online certificate program is designed to equip healthcare professionals with the knowledge and skills required to serve as a Lean Practitioner across clinical and healthcare environments. Through interactive learning modules, real-world healthcare case studies, and hands-on assignments, participants will develop a strong foundation in Lean principles, methods, and tools inspired by the Toyota Production System—a globally recognized framework for improving efficiency, quality, and patient-centered care.
Your Roles as a Lean Practitioner
As a Lean Practitioner, you will collaborate closely with healthcare leaders, clinicians, and support teams to embed a culture of continuous improvement across the organization. Your work will ensure that processes are efficient, reliable, and centered on delivering high-quality patient care. You will:
- Establish and support Lean foundations across departments and service lines
- Train and mentor healthcare teams in Lean methodologies and daily improvement practices
- Facilitate Kaizen events and Gemba Walks to evaluate real-time care delivery and operational processes
- Apply root cause analysis to reduce variation, eliminate errors, and prevent recurrence
- Improve patient safety, care quality, and experience through standardized, reliable processes
- Ensure alignment with regulatory and accreditation standards such as CLIA, CAP, and FDA while optimizing system performance
This program prepares you to lead meaningful transformation in healthcare settings—enhancing efficiency, strengthening quality, and ultimately improving outcomes for patients and communities.
Course Agenda
In this course, you will build the skills and techniques needed to help your healthcare organization systematically eliminate waste and maximize value across diagnostic and clinical operations. Through a structured, hands-on learning approach, you will gain practical, real-world experience applying Lean principles and methodologies to improve efficiency, quality, and patient care outcomes.
This Program Includes
✔ 7 Course Modules – Covering essential Lean concepts and their application across healthcare and diagnostic workflows
✔ Instructional Video Presentations – Engaging, real-world content designed to reinforce learning and clinical relevance
✔ 7 Knowledge Checks – One per module to assess understanding and practical application
✔ 3 Reflection Activities – Encouraging critical thinking and deeper analysis within a healthcare context
✔ Capstone Project (7 Assignments) – Apply Lean principles to identify, analyze, and eliminate a recurring issue impacting workflow, quality, or patient care within your organization
Course Text
We will use the following book throughout this course: The New Lean Healthcare Pocket Guide XL – Tools for the Elimination of Waste in hospitals, clinics and other healthcare facilities. Click here to review the book:
Virtual Group Instruction
Our live virtual classrooms offer healthcare teams an interactive, engaging learning experience that supports deeper exploration of course concepts and real-world application within their clinical and operational environments. These sessions create a collaborative space where participants can:
✔ Participate in weekly live discussions with the instructor
✔ Ask questions and gain clarity on applying concepts in healthcare settings
✔ Share insights, challenges, and best practices with peers across disciplines
✔ Collaborate on strategies to implement meaningful, sustainable improvements within their organization
For more information on virtual team sessions, including available dates and times, please contact your instructor.
Course Project
The course project includes seven structured assignments, each designed to help you apply Lean tools and methodologies directly within your healthcare work environment. Through these hands-on activities, you will gain practical experience identifying inefficiencies, improving workflows, and implementing sustainable, patient-centered improvements.
Throughout the course, we will reference The New Lean Healthcare Pocket Guide XL to reinforce key concepts and support real-world application across hospitals, clinics, and other healthcare settings.
In addition, live virtual classrooms are available to help teams deepen their understanding and effectively translate learning into practice. These weekly, instructor-led sessions provide opportunities to:
✔ Ask questions and clarify course concepts in a healthcare context
✔ Share insights, challenges, and lessons learned with peers
✔ Collaborate on strategies for implementing Lean methodologies within your organization
For more information on virtual team sessions, including dates and times, please contact your instructor.
At the end of this course, you will be able to:
✔ Explain Lean principles, methodologies, and tools as they apply to clinical, administrative, and diagnostic healthcare workflows
✔ Apply Lean thinking to design a targeted improvement strategy within your healthcare or laboratory setting
✔ Plan and lead a 5S event, including preparation, implementation, and ongoing sustainment in a clinical environment
✔ Conduct a “Go and See” (Gemba) observation to uncover inefficiencies and identify opportunities for improving patient care and workflow
✔ Analyze waste and variation using a current-state value stream map to improve flow and reduce delays
✔ Apply the A3 problem-solving approach, understanding its structure and use in healthcare decision-making
✔ Plan and facilitate a Kaizen event, including defining objectives, engaging teams, and achieving measurable outcomes
This course equips you with practical Lean tools and techniques to drive continuous improvement, enhance efficiency, and improve patient outcomes across healthcare settings.
