Greetings and Welcome to CAPA in the Laboratory!
6.0 Contact Hours ($59.99)
Course Description
In this course, we review a process related issue to determine if a non-conformance exists. Through investigation, we learn how to review the entire process and document the findings on all sections of a non-conformance report. With the use of Lean tools, we identify the root cause, resolve the non-conformance and implement a corrective and preventive action that will eliminate the issue from reoccurring.
Who should take this course
This course is designed to teach new skills to laboratory managers, administrators, technologists, technicians, phlebotomists and others.
This course includes the following:
- Several instructional videos
- Quiz: 10 questions to test your knowledge and understanding of the material
- Challenge question: Resolve a NC dilemma
- Course assignment: Practice the steps to resolve a non-conformance
Agenda
- 1. Introduction to non-conformance
- 2. What is a non conformance
- 3. Tools, concepts and principles of Lean
- 4. Conducting a corrective action
- 5. Preventive action
- 6. Assignment
Learning Objectives
At the end of this course the learner will be able to perform the following:
- 1. Summarize non- conformance, corrective action/preventive action and root cause analysis
- 2. Identify common tools: cause and effect, 5 why’s, problem solving
- 3. Explain root cause analysis
- 4. Recognize strategies to prevent reoccurrence of the problem
Special thanks to instructor Bonnie Messinger for her contribution to this course.
The following materials are provided to complete your assignment. You can find these materials attached on the assignment page as well. If you have any questions, feel free to reach out to your instructor. support@laboratorylearningsolutions.
Excel spreadsheet for your assignment: Includes a fishbone and 5 why worksheet:
NC Root-Cause-Analysis-Project-tools-
Blank CAPA form to document the findings:
CAPA Document Blank NC Course Form
Observation Form to document findings from go and see where is the work is taking place:
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