3.0 Contact hours In this course, you will learn how to conduct an observation in the area of focus and understand how to follow a unit of work through the process in order to gain an understanding of the the origin, reason, handoffs and path of a defect. “Go and see” event allows us to understand actual value-add activities in comparison to wasteful defective processes.

For a full description and to learn more: https://laboratorylearningsolutions.com/courses/fast-track-observation-in-the-diagnostic-laboratory-go-and-see-and-ask-why/