6.0 Contact hours: Observation in the laboratory is a critical “go and see” approach that allows us to gain a firsthand understanding of how work processes unfold. This method helps us identify the actual value-added activities within the workflow, while simultaneously pinpointing wasteful or defective processes that hinder overall efficiency and quality. In this course, we will delve into the different types of waste commonly found in laboratory settings, including defects, delays, overproduction, and excess inventory. By understanding these forms of waste, we can develop a clearer picture of the current state of operations.

We will also explore how to effectively conduct observations within a specific area of focus. This includes learning how to track a unit of work—whether it’s a specimen, a patient, or a file—through its journey within the laboratory process. Through this exercise, you will gain insight into the specific details of how the work progresses, including identifying the origin, cause, and path of any defects that arise.

Once we have mapped the workflow and identified where defects occur, we will use the 4 Rules of Work Design to systematically redesign the process. The goal is to eliminate wasteful activities and transform them into value-added steps that contribute to the efficiency and quality of the laboratory environment. By applying the scientific method of problem-solving, we will ensure that the redesign is data-driven and focused on sustainable improvements, ultimately optimizing the laboratory’s workflow and enhancing overall performance. For a full description and to learn more: https://laboratorylearningsolutions.com/courses/observation-101-introduction-for-the-diagnostic-medical-laboratory-go-and-see-and-ask-why/