37 Contact hours: In this course, you will learn the tools and concepts of Lean and Six Sigma applicable to the diagnostic laboratory. Lean Six Sigma is a data-driven, standard approach to continuous improvement.

We begin by learning the tools and concepts of Lean based the Toyota Production System. Next, we will learn the Six Sigma method called DMAIC or Define, Measure, Analyze, Improve and Control. By applying the Lean Six Sigma method, we identify and eliminate complaints or organizational problems to satisfy the needs and requirements of the customer. You will learn how to use the tools of Lean and Six Sigma to identify, collect and analyze the most appropriate data. We will learn how to define the problem and brainstorm a new solution to eliminate the defective processes.

By engaging in this Lean Six Sigma Green Belt course, you will become skilled, knowledgeable and understand how to apply the DMAIC method to any process. The terms throughout the course are translated into laboratory terms to enhance the skill and knowledge of the laboratorian.