Expert training for healthcare, with emphasis on the diagnostic laboratory.
Are you frustrated at work? Are you firefighting to get your work done? Do you need to stop your work and fix a problem before you can hand it off? If so, join Laboratory Learning Solutions for a free series called Sounding the Alarm- Simple Firefighting Tips to...
Are you frustrated at work? Are you firefighting to get your work done? Do you need to stop your work and fix a problem before you can hand it off? If so, join Laboratory Learning Solutions for a free series called Sounding the Alarm- Simple Firefighting Tips to...
In Tip 3 of the Firefighting Series, we describe the process of observation in the workplace. We go to the place where the work is occurring to see for ourselves what is happening. We follow the process from start to finish and document any activities...
In Tip 4 of the Firefighting Series, we create a high-level process flow consisting of 5 steps from a call center to note how our original issue, missing information, actually happened. The process begins with a call from the customer and ends with the customer...
In Tip # 5- we discuss designing a more efficient process. We learned that the outcome of our issue, missing information, resulted in daily firefighting that included lack of management support, rework, waiting, customer dissatisfaction and the list goes on. We noted opportunities or defects...
Tip # 6-In this final firefighting tip, we discuss continuing with the improvement process. We revisit the original process map, choose another kaizen burst, brainstorm with our team and work to eliminate this issue from reoccurring. Once again, we will follow the identical method and...
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